Client Service Operations Manager

7 days ago

New York, New York, United States Sago Full time

About Sago

Sago, a global research and data partner, connects businesses to human answers. We enable clients to solve problems through extensive audience access and innovative solutions. Our clients trust us to understand their customers' needs, empowering them to make informed decisions.

Our Culture

We pride ourselves on a work culture that values happiness, diversity, and teamwork. Our employees thrive in an environment that promotes growth and collaboration.

Job Summary

We are seeking a skilled Client Service Operations Manager to oversee our facility's operations. This role involves managing Client Service Representatives, ensuring client needs are met, and maintaining a smooth workflow.

Key Responsibilities

  • Manage and perform all CSR duties.
  • Supervise and mentor CSR's to ensure excellent client service.
  • Communicate daily with the Supervisor/Facility Manager to ensure seamless operations.
  • Manage client projects, including uploading and supervising digital files.
  • Review and manage menu sheets, order food, and ensure accurate financial paperwork.
  • Manage shipping, package inventory, and product counts as needed.
  • Compile and send reports to stakeholders.
  • Communicate with other markets and project managers to ensure timely updates.
  • Assist with office supply ordering and inventory management.

Requirements

  • Strong knowledge of computers, audio visual, and office equipment.
  • Project management skills to coordinate multiple tasks and deadlines.
  • Knowledge of shipping carriers' procedures to ensure efficient logistics.
  • Clerical skills to maintain accurate records and reports.
  • Detailed and team-oriented approach to ensure excellent client service.
  • Strong time management and organizational skills to prioritize tasks.
  • Dependable, energetic, and professional attitude to lead a team.
  • Ability to work independently and make decisions in fast-paced situations.
  • Lead and manage a staff to achieve team goals.
  • Creative problem-solving skills to address unexpected challenges.
  • Effective communication skills (oral and written) to collaborate with colleagues and clients.
  • Self-starter with the ability to handle stressful situations.

Qualifications

  • High School Diploma or equivalent.
  • 1-3 years of experience in hospitality and management.
  • Strong technical computer skills (MS Office, Word, Excel, Outlook).

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