**Operations Director**, **Client Services Manager**
7 days ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at BISCUITS & BATH COMPANIES. As a key member of our leadership team, you will be responsible for leading the process of building a complete and competent team, developing meaningful relationships with clients, and delivering operational excellence to all clients.
Key Responsibilities- Team Building
- Recruit, train, and develop a high-performing team of associates
- Develop and implement workforce planning strategies to ensure skill development and cross-training
- Manage associate performance to drive long-term success
- Build a winning culture that aligns with our company values
- Client Relationship Development
- Understand client needs and deliver services that meet those needs
- Ensure responsible promises are made to clients
- Address and resolve client concerns in real-time
- Promote and market our business and additional services to clients
- Operational Excellence
- Ensure all promises are kept to clients
- Ensure all services exceed client expectations
- Maintain the facility and equipment in working order
- Ensure compliance with governing laws and regulations
- Revenue growth
- Number of strategic clients
- Net Promoter Score
- Bachelor's degree or equivalent combination of training and experience
- Five years of management experience
- A passion for delivering exceptional service
- A high level of self-awareness and willingness to adapt
- A demonstrated ability to work effectively as part of a team
- Excellent verbal and written communication skills
- The ability to plan at least six months in advance
- An ability to multi-task
- High level of attention to detail
- Proficiency in Microsoft Office Suite and internet savvy
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