Client Operations Specialist

2 weeks ago

New York, New York, United States Deutsche Bank Full time
Job Description:

Job Title Client Operations Specialist

Corporate Title Assistant Vice President

Location New York, NY

Overview

The Client Operations Management team is dedicated to leveraging extensive market insights and a thorough understanding of Deutsche Bank's operational framework to effectively address client requirements.

As a Client Operations Specialist, you will oversee the relationships with our premier clients, ensuring that we consistently surpass service expectations across post-trade operational processes, thereby fostering business growth and enhancing operational efficiencies.

You will serve as the primary advocate for clients within Deutsche Bank, comprehending their strategic objectives and collaborating with internal teams to resolve any issues that arise. As the senior contact, you will engage in service evaluations and acquire comprehensive knowledge of market trends that can mutually benefit both parties in pursuit of optimal processing and an improved client experience.

What We Offer You
  • A diverse and inclusive workplace that champions innovation, collaboration, and adaptability
  • A hybrid work model that supports both in-office and remote work flexibility, along with generous vacation and personal days
  • Employee Resource Groups that foster an inclusive environment and encourage community involvement
  • Competitive compensation packages that include health and wellness benefits, retirement savings plans, parental leave, and family support programs
  • Access to educational resources, matching gift programs, and volunteer opportunities
What You'll Do
  • Act as a senior liaison for clients, proactively addressing service delivery challenges and collaborating with operational partners to implement effective and sustainable solutions
  • Facilitate client navigation through Deutsche Bank's structure, working closely with clients and various internal stakeholders to fulfill client needs
  • Monitor client performance metrics, including tracking, analysis, and follow-up with clients, vendors, and operations to resolve issues and ensure all client expectations are met across all products and functions globally
  • Coordinate relationship visits for operational reviews, discussions on service issues, training sessions, and strategic meetings
  • Assist clients in pursuing strategic opportunities, including the adoption of third-party and digital solutions, while providing relevant market intelligence
  • Serve as a guide for clients navigating Deutsche Bank's organizational landscape
Skills You'll Need
  • Relevant experience in the financial services industry
  • Exceptional verbal and written communication abilities
  • Capability to operate under tight deadlines while managing multiple escalations
  • Influencing skills across various internal stakeholders
  • Strong prioritization and client expectation management skills
Skills That Will Help You Excel
  • Knowledge of cross-product and post-trade processes in Foreign Exchange, Fixed Income, and Over-The-Counter Derivatives
  • Client-focused mindset with prior experience in relationship management or client-facing roles
  • Robust project management and conflict resolution skills
  • Collaborative team-oriented approach
  • Strong analytical and problem-solving capabilities
Expectations

It is expected that employees in this role will work in accordance with the Bank's hybrid working model.

Deutsche Bank is committed to providing reasonable accommodations to candidates and employees with a verified need based on disability and/or religious beliefs.

The salary range for this position in New York City is $65,000 to $107,250. Actual salaries may vary based on factors such as skill set, experience, education, work location, and other qualifications.

Deutsche Bank Values & Diversity

We believe that talent exists in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We strive for a working environment where everyone can be authentic and feel a sense of belonging.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Our values define the working environment we aim to create - diverse, supportive, and welcoming of different perspectives. We embrace a culture that reflects a variety of insights and backgrounds to drive innovation. We build talented and diverse teams to achieve business results and encourage our people to reach their full potential.

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