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Client Services Specialist
2 months ago
We are seeking a highly skilled Client Services Specialist to join our Financial Markets Operations team at Standard Chartered Bank. The successful candidate will work closely with the Client Services Manager - Americas and other team members to drive origination, develop strong client relationships, and provide exceptional service to our clients.
The ideal candidate will be responsible for ensuring that all client queries and escalations are resolved promptly and efficiently. They will work closely with the sales Financial Market Operations team and client services team in the hub to provide the best possible service to our clients.
Key Responsibilities- Client Service Delivery: Ensure a consistently high level of service delivery to our clients and stakeholders.
- Client Query Resolution: Be the key contact/point of escalation for client queries/escalations.
- Subject Matter Expertise: Become an internal subject matter expert for other client service staff.
- Collaboration and Communication: Work closely with sales desk, operations, and other internal stakeholders to provide exceptional service to our clients.
- Customer Feedback and Complaints: Actively capture voice of customer feedbacks and follow up on actions identified. Record and manage customer complaints through resolution.
- Experience: 1-3 years' experience in Financial Markets.
- Knowledge: Financial Markets Products as well as Financial Markets Operations knowledge.
- Leadership and Communication Skills: Fully understand the Financial Market Operations (FMO) business strategy and leadership expectations. Expertise in prioritising queries regarding how to handle any premium clients. Demonstrated knowledge in objective judgement when dealing with conflicts due to prioritisation.
- Problem-Solving and Analytical Skills: Experience in managing complex client service scenarios as well as knowledge in how to identify process to resolve.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.
We value diversity and inclusion, and we're committed to creating an environment where everyone feels respected and can realise their full potential. We believe in being part of an inclusive and values-driven organisation, where everyone can thrive.
What We Offer- Competitive Salary and Benefits: In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
- Time-Off and Flexible Working: Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns.
- Proactive Wellbeing Support: Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
- Continuous Learning Culture: A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
