Customer Service Ambassador

4 weeks ago


Jersey City, New Jersey, United States Angela Scribe Full time

Job Title: Front Desk Representative

Location: Not specified

Department: Office

Job Type: Full-Time

Job Summary:

As a Front Desk Representative at Angela Scribe, you will be the first point of contact for guests and visitors, providing exceptional customer service while ensuring a welcoming and efficient experience. You will handle various administrative tasks, manage reservations, and assist in the smooth operation of the front desk.

Key Responsibilities:

  • Greet and welcome guests in a friendly and professional manner.
  • Answer phone calls and respond to inquiries regarding services, reservations, and general information.
  • Handle guest complaints and resolve issues promptly and effectively.
  • Maintain accurate records of guest information, reservations, and billing.
  • Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
  • Assist with administrative tasks, including filing, data entry, and report generation.
  • Promote hotel services and amenities to enhance guest experience.
  • Ensure the front desk area is organized and presentable at all times.
  • Follow all safety and security protocols to ensure a safe environment for guests and staff.

Qualifications:

  • High school diploma or equivalent; additional education in hospitality or related field preferred.
  • Proficient in Microsoft Office Suite and experience with reservation management systems.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent problem-solving skills and attention to detail.
  • Availability to work flexible hours, including weekends and holidays.


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