Customer Service Representative
3 weeks ago
The UPS Store Hudson #5997 is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences in a fast-paced retail environment.
As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment and devices, and providing accurate information on our products and services.
You will expertly advise customers on our array of products and services, exhibit confidence in industry best practices, and take ownership of customer shipping needs.
Key responsibilities include delivering outstanding customer service, practicing good listening skills, and taking action to learn all product and service offerings.
Requirements include a high school diploma or GED, strong computer skills, and excellent verbal and written communication skills.
We offer a competitive hourly rate of $13 - $17 and a clean, organized, and safe working environment.
Responsibilities:
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Practices good listening skills with customers, team members, and leadership
- Takes ownership of customer shipping needs and offers viable solutions
- Learns all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion
- Maintains a clean, organized, and safe working environment
Qualifications:
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
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