Customer Service Representative

3 weeks ago


Jersey City, New Jersey, United States Triumph Financial Full time

Job Summary

We are seeking a highly motivated and customer-focused professional to join our team as a Teller. As a Teller, you will be responsible for providing exceptional customer service and facilitating accurate financial transactions.

Key Responsibilities

  • Provide prompt and accurate financial transactions in accordance with the Bank's policies and procedures.
  • Contribute to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross-sell opportunities.
  • Profile new and existing customers, suggesting tailored products and services.
  • Provide exceptional customer service, exceeding expectations.
  • Open new accounts, ensuring accuracy and timely documentation.
  • Assist with Stop Payments, Debit Card Orders, and more.
  • Take initiative to resolve customer issues and provide prompt feedback.
  • Help maintain customer goodwill and contribute to branch goals.
  • Professionally refer customers to various bank departments.
  • Safeguard customer information, adhere to regulations, and maintain security.
  • Process transactions while maintaining accurate records.
  • Contribute to local community and bank-sponsored events.

Requirements

The ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross-selling experience.



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