Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, assisting with sales transactions, and maintaining a clean and safe shopping environment.
Key Responsibilities- Customer Service: Provide SMART customer service at all times, seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Checkout Operations: Process sales transactions, returns, and refunds according to company guidelines, using a cash register to manage sales and customer interactions.
- Inventory Management: Inspect returned merchandise for damages, enter and submit customer orders, and review and place online orders in the appropriate areas.
- Store Maintenance: Maintain a clean and safe shopping environment, adhering to all safety requirements and housekeeping standards.
- Education: High school diploma or equivalent.
- Experience: 1 to 2 years of retail experience as a cashier, with a strong focus on customer service and sales transactions.
- Skills: Ability to lift items weighing up to 15 pounds, with or without a reasonable accommodation.
- Experience: 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
- Leadership: 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Pay Range: $24.50 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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