Customer Service Representative
4 weeks ago
At Fresh Form Draft, we are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. In this position, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring an exceptional customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues efficiently, ensuring a positive outcome.
- Assist customers with order placements, tracking, and returns.
- Maintain and update customer accounts, ensuring all information is accurate and up-to-date.
- Collaborate with other departments (e.g., sales, technical support) to resolve complex customer issues.
- Document customer interactions and maintain records of communication in the CRM system.
- Meet or exceed performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay informed about product updates, company policies, and industry trends.
Requirements
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-stress situations and remain calm under pressure.
- Proficiency in using customer service software (e.g., CRM systems) and Microsoft Office Suite.
- Ability to work independently and as part of a team.
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.
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