Customer Service Representative

4 weeks ago


Jersey City, New Jersey, United States Fresh Form Draft Full time
Customer Service Representative

At Fresh Form Draft, we are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. In this position, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring an exceptional customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and issues efficiently, ensuring a positive outcome.
  • Assist customers with order placements, tracking, and returns.
  • Maintain and update customer accounts, ensuring all information is accurate and up-to-date.
  • Collaborate with other departments (e.g., sales, technical support) to resolve complex customer issues.
  • Document customer interactions and maintain records of communication in the CRM system.
  • Meet or exceed performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay informed about product updates, company policies, and industry trends.

Requirements
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high-stress situations and remain calm under pressure.
  • Proficiency in using customer service software (e.g., CRM systems) and Microsoft Office Suite.
  • Ability to work independently and as part of a team.

Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.


  • Jersey City, New Jersey, United States MidWaretech Full time

    About MidWaretechWe are a dynamic company focused on providing innovative Social Media and IT solutions to help businesses thrive in the digital era.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for...


  • Jersey City, New Jersey, United States Hemant Jiwnani - State Farm Agent Full time

    Customer Service RepresentativeAre you looking for a career that combines customer service with sales? As a Customer Service Representative for Hemant Jiwnani - State Farm Agent, you will have the opportunity to work with customers to understand their insurance needs and provide solutions to meet those needs.Responsibilities: Establish customer relationships...


  • Jersey City, New Jersey, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a skilled and friendly Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, working in a fast-paced environment, and maintaining a clean and safe store.Key ResponsibilitiesProvide exceptional customer...


  • Jersey City, New Jersey, United States Net Commesh Full time

    Customer Service RepresentativeAt Net Commesh, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and offering product or service-related information. Key responsibilities include responding to customer inquiries,...


  • Jersey City, New Jersey, United States McDonald's Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at McDonald's. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key Responsibilities* Provide excellent customer service,...


  • Jersey City, New Jersey, United States Ascension Management, Inc. Full time

    At Ascension Management, Inc., we are seeking a dynamic individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to work directly with our clients, providing exceptional customer care and creating a memorable experience for our potential and future client leads.As a Customer Service Representative, you...


  • Jersey City, New Jersey, United States Hemant Jiwnani - State Farm Agent Full time

    Job Title: Customer Service RepresentativeAre you a customer-focused individual with excellent communication skills? Do you enjoy working with people and helping them achieve their goals? If so, we may have the perfect opportunity for you!We are seeking a highly motivated and organized Customer Service Representative to join our team at Hemant Jiwnani -...


  • Jersey City, New Jersey, United States CSI Group Full time

    Job SummaryThe Customer Service Representative serves as the primary point of contact for clients, providing exceptional support and ensuring customer satisfaction.Key Responsibilities:Respond to high-volume incoming calls and provide accurate information to clients.Assist clients with basic inquiries, including refunds, location/directions, and updating...


  • Jersey City, New Jersey, United States Domino's Pizza, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, working effectively in a fast-paced environment, and maintaining a clean and safe store.Key Responsibilities:Provide...


  • Jersey City, New Jersey, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues, and contributing to a positive store environment.Key ResponsibilitiesProvide...


  • Jersey City, New Jersey, United States Veterans Sourcing Group Full time

    Job DescriptionJob Title: Customer Service Representative - Insurance IndustryLocation: RemoteType: ContractDuration: 12+ MonthsJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Veterans Sourcing Group. As a Customer Service Representative, you will be responsible for handling high-volume external inbound...


  • Jersey City, New Jersey, United States Domino's Pizza LLC Full time

    Job Summary:As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will include working inside the store, making food, handling the register, and responding to telephone inquiries.Key Responsibilities:Prepare and serve food to customers in a...


  • Jersey City, New Jersey, United States Domino's Franchise Full time

    Job Opportunity at Domino's FranchiseWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Work in a fast-paced store environment, preparing food and handling customer transactions.Provide excellent customer service, ensuring a positive experience for every customer.Work...


  • Jersey City, New Jersey, United States Hemant Jiwnani - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance products and...


  • Jersey City, New Jersey, United States Kuehne+Nagel Full time

    Customer Service Representative for Sea FreightKuehne+Nagel is seeking a Customer Service Representative to join our team. As a Customer Care Specialist, you will be responsible for assisting customers with inquiries and issues regarding shipments. Your duties will include:Maintaining accurate records of customer interactions and transactionsCoordinating...


  • Jersey City, New Jersey, United States Miele Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Miele. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat.Key ResponsibilitiesProvide timely and effective support to customers,...


  • Jersey City, New Jersey, United States One Circle Moving And Storage Llc Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team at One Circle Moving and Storage LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their moving experience is smooth and stress-free.Key Responsibilities:Provide...


  • Jersey City, New Jersey, United States FastSigns Full time

    Are you a people person looking for a career that offers constant learning and skills growth? Do you enjoy working with customers to solve problems and build long-lasting relationships? As a Customer Service Representative at FASTSIGNS, you will be the initial contact with current and prospective customers, working with them in various ways such as email,...


  • Jersey City, New Jersey, United States The UPS Store Hudson #5997 Full time

    The UPS Store Hudson #5997 is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences in a fast-paced retail environment.As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment and devices, and providing accurate information on...


  • Jersey City, New Jersey, United States State Farm Insurance Full time

    Job Summary:As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your primary goal will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information regarding our products and services.Key Responsibilities:Assist customers...