Customer Service Representative

4 weeks ago


Jersey City, New Jersey, United States State Farm Insurance Full time
Job Summary:

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your primary goal will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information regarding our products and services.

Key Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.
  • Continuously improve knowledge and skills through training and development opportunities.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Professional development and training opportunities.


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