Customer Service Ambassador

4 weeks ago


Jersey City, New Jersey, United States NEH MARKETING INC Full time
Customer Service Role Overview

At NEH MARKETING INC, we are seeking a skilled Customer Service Representative to provide exceptional support to our valued customers. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to think critically in fast-paced environments.

Key Responsibilities:

Engaging Customer Interaction:
Respond to customer inquiries via phone, email, and live chat with a friendly and positive attitude. Provide detailed and accurate information about our products and services. Ensure every customer feels valued and heard, creating an exceptional experience with each interaction.

Problem-Solving with a Smile:
Listen attentively to customer concerns, identify their needs, and provide effective solutions. Resolve customer issues promptly and professionally, ensuring complete satisfaction. Follow up with customers to confirm their issues are fully resolved and they are happy with the outcome.

Accurate Documentation and Reporting:
Maintain comprehensive and accurate records of customer interactions and transactions. Document customer feedback, complaints, and issues in our customer service database. Generate and share customer activity reports with the team to highlight common issues and improvement opportunities.

Team Collaboration:
Work closely with colleagues across departments to ensure seamless customer service. Participate in team meetings and training sessions to continually improve service skills and knowledge. Share insights and suggestions to enhance customer service processes and the overall customer experience.

Customer Advocacy:
Act as a champion for the customer, ensuring their voice is heard and their needs are prioritized. Provide constructive feedback to management on recurring customer issues and potential areas for improvement.

Qualifications:

Education and Experience:
High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Previous customer support experience or experience as a Client Service Representative is a plus.

Skills and Competencies:
Exceptional communication and interpersonal skills. Strong problem-solving abilities and the capacity to think on your feet. Proficiency with customer service software, databases, and tools. Ability to multitask, prioritize tasks, and manage time effectively. Empathy, patience, and a positive attitude when dealing with challenging customers. Keen attention to detail and excellent organizational skills.

Technical Skills:
Familiarity with CRM systems and best practices. Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

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