Student Recruitment Advisor II/III

2 weeks ago

San Diego, California, United States Workshops for Warriors Full time
Workshops for Warriors is a nonprofit organization established to support veterans and wounded warriors in securing advanced manufacturing careers through exceptional training, recognized credentials, practical experience, and job placement assistance. Our mission is to rebuild America's advanced manufacturing workforce, one veteran at a time, with a dedicated team of professionals committed to making a positive impact on the lives of those we serve, their families, and our nation.

Under the supervision of the Director of Admissions, Enrollment, and Recruiting, the Enrollment Specialist II/III plays a crucial role in assisting and advising prospective students, guiding them through the enrollment process for Workshops for Warriors programs. The Enrollment Specialist II/III elucidates the admissions process, reviews eligibility criteria, and provides insights into the financial commitments associated with the programs, while also educating individuals on the use of available financial assistance options such as SkillBridge, GI Bill, and Title 38 Educational Assistance.

Key Responsibilities:
  • Support students throughout the enrollment journey by addressing inquiries, directing them to essential information, and clarifying the admissions process.
  • Engage with potential students via phone, email, and SMS regarding enrollment in WFW programs.
  • Assess the eligibility of prospective students based on admissions and campus standards.
  • Ensure accurate completion of applications and the submission of necessary supporting documents.
  • Gather information and qualify candidates for various programs, services, or courses.
  • Offer guidance and recommendations to applicants and prospective candidates.
  • Maintain communication with students throughout the enrollment process to ensure receipt of required documents.
  • Stay updated on new programs and developments within the organization to provide the most current information to prospective students.
  • Document detailed records in Salesforce (CRM) for prospective students throughout the enrollment cycle.
  • Prepare and maintain weekly reports on progress, conversion, and related metrics.
  • Collaborate effectively within a team environment to achieve strong results.
  • Meet daily activity metrics and expectations set for the department.
  • Follow up with prospective students to arrange appointments, school tours, class observations, and assist with housing and financial aid needs.
  • Act as a backup for the Director of Enrollment as needed.
  • Perform additional duties as assigned.
Qualifications & Experience:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily (with or without accommodation). The qualifications listed below represent the knowledge, skills, and abilities required:
  • Bachelor's degree is mandatory.
  • 3+ years of experience with databases/CRM (Salesforce preferred).
  • A minimum of 3-5 years of experience in inside sales, admissions sales, customer service, higher education, or a related field.
  • Experience in an educational setting is preferred.
  • Military experience is a plus.
Preferred Skills and Attributes:
  • Exceptional verbal and written communication skills.
  • Commitment to fostering diversity and contributing to an inclusive educational environment.
  • Strong telephone skills and interpersonal abilities that facilitate relationship building.
  • Capability to establish and nurture collaborative relationships at all levels, identifying needs and delivering solutions that meet goals and satisfaction.
  • Attention to detail and ability to manage multiple tasks effectively.
  • Strong time management and project management capabilities.
  • Ownership and drive to work in a fast-paced environment with a focus on results.
  • Commitment to transparency, accountability, and achieving results for oneself, team members, and stakeholders.
  • Ability to partner effectively with leadership and colleagues to meet deadlines while managing multiple priorities.
  • Proficient communication skills with various internal and external audiences.
  • Strong proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.).
  • Goal-oriented, capable of managing personal, departmental, and organizational objectives.
  • People-oriented, contributing to a positive work environment.
  • Dependability and flexibility to be available when needed.
Position Details: This is a full-time hourly (non-exempt) position (40+ hours/week).

Compensation: The hourly wage for this position is competitive and will be determined based on various factors including skills, qualifications, and experience.

Benefits: Comprehensive benefits are available after 30 days of employment, including medical, dental, and vision coverage, a 401k program with employer match, paid holidays, flexible work hours, and paid time off.

Work Environment: The employee works in an office setting within an urban industrial area, with additional mixed-use spaces such as classrooms and workshops.

Compliance Statement: Workshops for Warriors participates in the E-Verify program to ensure employment eligibility for all employees.

Equal Employment Opportunity: Workshops for Warriors is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, disability, sex, gender identity, sexual orientation, or any other status protected by law.

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