Admissions Consultant II/III
2 weeks ago
Under the supervision of the Director of Admissions, Enrollment, and Recruiting, the Enrollment Advisor II/III plays a crucial role in guiding prospective students through the enrollment process for Workshops for Warriors programs. This position involves explaining the admissions process, assessing entrance requirements, and providing detailed information regarding financial obligations, including available financial assistance programs such as SkillBridge, GI Bill, and Title 38 Educational Assistance.
Key Responsibilities:
- Support students throughout the enrollment journey by addressing inquiries, directing them to essential information, and clarifying the admissions process.
- Engage with potential students via phone, email, and SMS to facilitate enrollment into WFW programs.
- Evaluate the eligibility of prospective students based on admissions and campus criteria.
- Ensure accurate completion of applications and submission of necessary supporting documents.
- Gather information and qualify candidates for various programs, services, or courses.
- Offer guidance and recommendations to applicants and prospective candidates.
- Maintain communication with students throughout the enrollment process, ensuring all required documents are received.
- Stay updated on new programs and developments within the organization to provide the most current information to prospective students.
- Document detailed records in Salesforce (CRM) throughout the enrollment cycle.
- Prepare and maintain weekly reports on progress, conversion rates, and related metrics.
- Collaborate effectively within a team environment to achieve strong results.
- Meet daily activity metrics and expectations as outlined for the department.
- Follow up with prospective students to arrange appointments, school tours, class observations, and address housing or financial aid needs.
- Act as a backup for the Director of Enrollment when necessary.
- Perform additional duties as assigned.
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The following qualifications are required:
- Bachelor's degree.
- 3+ years of experience with databases/CRM (Salesforce preferred).
- A minimum of 3-5 years of experience in inside sales, admissions, customer service, higher education, or a related field.
- Experience in an educational setting is preferred.
- Military experience is a plus.
- Exceptional verbal and written communication skills.
- Commitment to fostering diversity and contributing to an inclusive educational environment.
- Strong telephone skills and interpersonal abilities that facilitate relationship building.
- Capability to establish and maintain collaborative relationships at all levels, identifying needs and delivering effective solutions.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Proficient time management and project management skills.
- Proactive ownership and drive to work in a fast-paced environment with a focus on achieving outcomes.
- Commitment to transparency, accountability, and delivering results for oneself, team members, and stakeholders.
- Ability to effectively partner with leadership and colleagues to meet deadlines while managing multiple priorities.
- Strong communication skills with various internal and external audiences.
- Proficient in Microsoft Office products (Excel, Word, PowerPoint, etc.).
- Goal-oriented, capable of managing personal, departmental, and organizational objectives.
- People-oriented, fostering a positive work environment.
- Dependable and flexible, demonstrating reliability when needed.
Compensation: The hourly wage for this position is competitive and will be determined based on various factors, including skills, qualifications, and experience.
Benefits: Comprehensive benefits are available after 30 days of employment, including medical, dental, and vision coverage, a 401k program with employer match, paid holidays, flexible work hours, and paid time off.
Work Environment: The role is based in an office setting within an urban industrial area, with access to classrooms and practical training facilities.
Commitment to Equal Opportunity: Workshops for Warriors is dedicated to providing equal employment opportunities to all employees and applicants, ensuring a professional work environment free from discrimination and harassment.
All job openings are subject to change without notice.
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