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FinOps Technical Solutions Specialist

2 months ago

Itasca, Illinois, United States Flexera Full time

About the Role:

As a FinOps Technical Account Manager at Flexera, you will play a critical role in our dynamic Solutions organization, working closely with our Enterprise & Strategic sales teams. You will bring extensive field and/or practitioner experience in the industry, adept at translating complex technical concepts into clear, actionable insights. Your proven track record includes successfully leading complex projects and driving tangible business outcomes for your clients.

Main Responsibilities:

  • Act as a subject matter expert for Flexera's Cloud Governance solutions, providing technical guidance and support to our top, strategic customers.
  • Help our customers realize quantifiable value and become a reference for our solutions.
  • Identify the potential risk of churn and develop strategies to mitigate.
  • Partner with sales representatives, solution engineers, architects, and other team members to drive revenue across Enterprise opportunities.
  • Maximize adoption of Flexera's products and manage customer escalations (technical and business).
  • Identify stakeholders at the account and establish relationships.
  • Proactively drive new value conversations.
  • Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices).
  • Own an enablement and development plan for Customer Success.
  • Lead cross-functional projects of continuous improvement for the company.
  • Provide valuable field insights to product management and engineering teams.

Qualifications:

  • Strong experience in Cloud Financial Management (FinOps), with a deep understanding of cloud vendor billing and discount mechanisms.
  • Familiarity with cloud vendor native tools (e.g., AWS Cost Explorer) and third-party solutions (e.g., Cloudability, CloudHealth).
  • Certified FinOps Practitioner is a plus.
  • Certification as a Cloud Solution Architect or equivalent; Azure/Google certification is a plus.
  • Experience in working with RESTful APIs, API tools (e.g., Postman), or scripting languages (e.g., JavaScript, Python) is a plus.
  • Customer-centric mindset with a strong dedication to achieving customer success.
  • Technical influence and the ability to serve as a trusted advisor to customers.