Operations Coordinator

3 days ago

Bar Harbor, Maine, United States Work With Your Handz Full time
Job Overview

We are seeking a skilled Dispatcher to join our team at Work With Your Handz. As a Dispatcher, you will be the heart of our operations, connecting our skilled technicians with customers who need our help.

Key Responsibilities
  • Oversee and manage all aspects of dispatch operations, including scheduling, routing, and coordinating resources.
  • Monitor and prioritize incoming service requests, dispatching field personnel promptly to meet customer needs.
  • Utilize dispatch software and systems to track and manage service calls, ensuring accurate record-keeping and documentation.
  • Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
  • Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
  • Provide leadership and guidance to dispatch team members, ensuring adherence to company policies and procedures.
  • Monitor performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
  • Collaborate with other departments, such as customer service and operations, to ensure seamless coordination and communication.
Requirements
  • Experience in Home Services/Skilled Trades Required.
  • Minimum 3-5 years of Dispatcher experience in a Hub environment.
  • Proficient with Microsoft Office.
  • Participation in a rotating on-call schedule for weekends and holidays is a requirement.
  • Ability to be a quick learner and transition/pivot quickly when needed.
  • Excellent communication skills, both verbal and written.
  • Proficiency in customer service software and systems, with experience using CRM platforms preferred.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
  • Commitment to providing exceptional customer service and building positive relationships with clients.
About Us

Work With Your Handz is a company built on 75 years of trust for plumbing, electrical, heating, and A/C services. We are deeply rooted in our communities and proudly employ residents. We are an equal-opportunity employer and offer a competitive compensation package, including medical, dental, and vision insurance, long-term disability, and a 401K plan with company match.

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