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Senior Care Coordination Specialist
2 months ago
Elevate the Quality of Care for Seniors
Are you passionate about enhancing the lives of others? At Comfort Keepers, we are committed to providing exceptional in-home support for seniors and older adults who need assistance and companionship. We are currently seeking a dedicated Homecare Services Coordinator (HSC) to oversee our client care operations.
Role Responsibilities:
The Homecare Services Coordinator (HSC) plays a crucial role in ensuring a seamless client experience from initial contact through ongoing care. This position involves:
- Collaborating with the office support team to manage caregiver-client relationships effectively.
- Coordinating and optimizing caregiver schedules based on client needs and caregiver capabilities.
- Facilitating communication between caregivers and clients to address any concerns and ensure high-quality care delivery.
- Monitoring staffing levels to guarantee adequate coverage for client services.
Qualifications:
- A minimum of a high school diploma or GED.
- At least 2 years of relevant experience, particularly in client care scheduling.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Demonstrated leadership and people management abilities.
- Ability to thrive under pressure and manage multiple priorities.
- Exceptional customer service and communication skills, both written and verbal.
- Strong organizational and problem-solving capabilities.
- Willingness to engage in extended phone communication.
- A reliable vehicle and valid driver's license, with the ability to pass a background check.
Benefits Offered:
- Competitive compensation ranging from $20 to $24 per hour, based on experience.
- Comprehensive medical, dental, vision, life, and disability benefits available for full-time employees.
- Accrual of paid vacation and sick time from the first paycheck.
- 401(k) plan with employer matching contributions.
- Access to a free employee perks program with discounts and classes.
- 24/7 support through an Employee Assistance Program.
- Pet insurance options available.
Physical Requirements:
This position involves walking, sitting, and standing, with lifting requirements not exceeding 25 pounds. The role includes extended periods of computer use and telephone communication, requiring both office and fieldwork.
Comfort Keepers is an Equal Opportunity and Affirmative Action employer, considering applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any legally protected status.
