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Operations Coordinator

2 months ago

Bar Harbor, Maine, United States Work With Your Handz Full time
Job Title: Dispatcher

We are seeking a highly skilled Dispatcher to join our team at Work With Your Handz. As a Dispatcher, you will be the heart of our operations, connecting our skilled technicians with customers who need our help.

Key Responsibilities:

  • Oversee and manage all aspects of dispatch operations, including scheduling, routing, and coordinating resources.
  • Monitor and prioritize incoming service requests, dispatching field personnel promptly to meet customer needs.
  • Utilize dispatch software and systems to track and manage service calls, ensuring accurate record-keeping and documentation.
  • Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
  • Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
  • Provide leadership and guidance to dispatch team members, ensuring adherence to company policies and procedures.
  • Monitor performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
  • Collaborate with other departments, such as customer service and operations, to ensure seamless coordination and communication.

Requirements:

  • Experience in Home Services/Skilled Trades Required.
  • Minimum 3-5 years of Dispatcher experience in a Hub environment.
  • Proficient with Microsoft Office.
  • Participation in a rotating on-call schedule for weekends and holidays is a requirement.
  • Ability to be a quick learner and transition/pivot quickly when needed.
  • Excellent communication skills, both verbal and written.
  • Proficiency in customer service software and systems, with experience using CRM platforms preferred.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
  • Commitment to providing exceptional customer service and building positive relationships with clients.

What We Offer:

  • Competitive Compensation ranging from $26 - $28/hour DOE.
  • Continuous and extensive training and development opportunities.
  • Medical, dental, and vision insurance.
  • Long-term disability and company-paid life insurance.
  • 401K plan with company match.
  • Paid Time Off.
  • Professional, supportive and fun work environment.
  • Room for growth as our company expands – we prioritize internal promotions.

We are an equal-opportunity employer and welcome applications from diverse candidates. Pre-employment background check and drug test are required to be considered for this position.