Customer Accounts Advisor Plus
1 week ago
We are seeking a highly skilled Customer Account Advisor to join our team at Aaron's, a leading sales and lease-to-own retail company. As a Customer Account Advisor, you will play a key role in assisting the Accounts Department in lease agreement renewal, providing exceptional customer service, and driving revenue growth.
Key Responsibilities:- Acquire and maintain customers through timely lease agreement renewal payments
- Protect company assets and ensure customer satisfaction
- Direct immediate contact with customers who have not renewed their lease agreement(s) both in the field and on the phone
- Act as a customer counselor, reselling the benefits of timely lease agreement renewal payments
- Assist in setting and achieving daily, weekly, and monthly revenue and renewal goals
- Document all customer appointments in the store computer system
- Maintain updated customer information
- Assist with merchandise returns and customer deliveries as directed
- Perform responsibilities of the Customer Account Manager when directed
- Safely operate company vehicle
- Load, secure, and protect product in company vehicle
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Assist the Sales Team as needed
- High School diploma or equivalent preferred
- Good communication and interpersonal relationship skills
- Good organizational skills
- Professional groomed appearance
- Good driving skills
- Ability to work a schedule of budgeted hours varying from 8am to 9pm
- Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License and compliance with the Company's Driver Qualification Policy
Aaron's is committed to creating a diverse and inclusive work environment, celebrating our team members' differences, and is proud to be an equal opportunity employer.
We offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental, and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand
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