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Senior Advisor for Enterprise Customer Success

2 months ago

Chicago, Illinois, United States SAP SE Full time
Position Overview:
As a Senior Advisor for Enterprise Customer Success focusing on S/4HANA Cloud Public Edition at SAP, you will play a pivotal role in fostering customer satisfaction and driving value realization. Our culture promotes collaboration and a commitment to excellence, enabling you to thrive in a supportive environment.

Key Responsibilities:
  • Manage post-sales responsibilities for assigned S/4HANA Public accounts, ensuring effective account management strategies and engagement plans.
  • Facilitate customer go-live processes in alignment with SAP methodologies, ensuring a smooth transition to a cloud-based environment.
  • Enhance customer value by promoting the adoption of features and functionalities, driving increased usage and meeting business outcome goals.
  • Collaborate with cross-functional teams, including sales, services, and product development, to support customer success initiatives.
  • Establish strong relationships with customer executives and stakeholders to ensure alignment and governance.
  • Conduct regular account reviews to assess progress, address challenges, and identify opportunities for growth.
  • Support customers in their upgrade cycles, ensuring they maintain a cloud-centric approach and are equipped with the necessary tools for success.

Qualifications:
To excel in this role, candidates should possess:
  • 5+ years of experience in S/4HANA Cloud or similar ERP solutions.
  • Strong project management skills and a proven track record in customer success.
  • Excellent communication and relationship-building abilities.
  • Multilingual proficiency is preferred.

About SAP:
SAP is dedicated to fostering an inclusive workplace where every individual can contribute their unique talents. We are committed to driving innovation and delivering solutions that empower our customers to operate more efficiently. Join us in our mission to help the world run better.