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Customer Service Ambassador

2 months ago

Chicago, Illinois, United States SP Plus Corporation Full time
About the Role

At SP Plus Corporation, we're driven by our commitment to making every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring the highest quality service in our parking facilities.

We're looking for a talented individual who shares our passion for customer-centricity and is eager to join our team. As a key member of our operations team, you'll be responsible for providing seamless parking experiences, facilitating the efficient flow of traffic, and ensuring our facilities are clean and well-maintained.

Key Responsibilities
  • Customer Service: Ensure customers have a positive and hassle-free experience, providing assistance with parking and resolving any issues that may arise.
  • Parking Operations: Monitor parking areas, manage revenue control equipment, and maintain accurate records of transactions.
  • Facility Maintenance: Ensure the cleanliness and organization of our facilities, including common areas and surrounding spaces.
  • Communication: Respond promptly and professionally to customer inquiries, providing clear and concise information.
  • Problem-Solving: Resolve customer complaints and issues in a fair and timely manner, escalating concerns to supervisors as needed.
Requirements

To succeed in this role, you'll need:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and supervisors in a professional and courteous manner.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints and issues in a fair and timely manner.
  • Attention to Detail: Ability to maintain accurate records and ensure the cleanliness and organization of our facilities.
  • Teamwork: Ability to work collaboratively with colleagues to achieve common goals and objectives.
What We Offer

As a valued member of our team, you'll enjoy:

  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional development and career advancement.
  • Collaborative Work Environment: A dynamic and supportive work environment that fosters teamwork and collaboration.
Location

This role is based in the United States, with opportunities to work in various locations across the country.