Clinical Support Administrator
2 weeks ago
Position: Clinical Administrative Assistant
Shift: Full-Time Day
Location: Cartersville
Under the supervision of the Manager or Supervisor, this role supports various department leaders by executing a diverse range of administrative tasks that require independent judgment, creativity, and initiative. The Clinical Administrative Assistant plays a vital role in facilitating the operational functions of the Departments, including the maintenance of statistics, data collection, and analysis. This position demands the ability to perform job functions independently while safeguarding confidential information.
Key Attributes for Success:
- Meticulous attention to detail
- Outstanding organizational capabilities
- Commitment to confidentiality
- Collaborative team player
- Proficiency in multitasking
- Ability to thrive in a dynamic environment
Core Responsibilities:
- Deliver specialized administrative assistance to Physicians, APPs, and clinical personnel
- Manage physicians' patient schedules and meetings, ensuring timely reminders for upcoming events
- Request and process patient medical records while following up on requests
- Digitally archive all necessary records into the EMR system
- Support APP and clinical staff in maintaining patient flow within the clinic
- Route incoming calls from patients, physicians, and other healthcare entities appropriately
- Assist with order management in EPIC/BEACON and gather required information for providers
- Submit and track tissue testing requests to external laboratories
- Prepare the patient schedule for the following day
- Demonstrate proficiency in taking and transcribing dictation and operating office equipment
- Uphold patient confidentiality at all times
- Translate and interpret medical orders as necessary
- Support departmental activities as assigned
- Create and maintain spreadsheets for tracking departmental data and supplies
- Manage various documents while adhering to confidentiality policies
- Participate in departmental meetings, committees, and events
- Compile financial and statistical reports as needed
- Monitor all order transcription and follow up on missing diagnostic reports
- Provide training on administrative duties and medical records requests
- Coordinate specimen management and referral workflows
- Sort and distribute daily correspondence
High school diploma or equivalent required; Bachelor's degree preferred
Licenses and Certifications:
All certifications must be obtained upon hire unless otherwise specified.
Experience Requirements:
A minimum of 3 years of front office or hospital experience is required; experience as an office coordinator in a physician's office is preferred.
Essential Skills:
- Effective communication skills, both verbal and written
- Strong interpersonal relationship-building skills
- Proficient in calendar management and organizational coordination
- Skilled in computer applications and information reporting
- Able to manage multiple projects and prioritize effectively
- Capable of establishing and maintaining effective working relationships
- Able to work under pressure and present information clearly
- Competent in interpreting and applying hospital policies
- Adept at problem identification and information analysis
- Working knowledge of basic medical terminology
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