Surgery Referral Coordinator

2 weeks ago


Lynnwood, Washington, United States Veterinary Specialty Center of Seattle Full time
Job Title: Surgery Referral Coordinator

Join our team at Veterinary Specialty Center of Seattle, a leading provider of 24-hour emergency and critical care for pets. We are seeking a highly skilled and compassionate Surgery Referral Coordinator to provide exceptional client service and support our medical team.

Job Summary:

The Surgery Referral Coordinator will be responsible for providing outstanding client service, scheduling appointments, processing payments, and communicating with clients and staff. This role requires excellent communication skills, the ability to work well in a team environment, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Provide exceptional client service, responding to phone calls and emails in a timely and professional manner
  • Schedule appointments and manage the patient schedule, ensuring efficient use of medical resources
  • Process payments and manage financial information, maintaining accurate records and reports
  • Communicate with clients and staff, providing clear and concise information about patient care and services
  • Assist with marketing and client education efforts, promoting the hospital and its services to clients and the community
Requirements:
  • Education equivalent to the completion of the 12th grade
  • Knowledge of general office practices and procedures, client care specialist duties, and telephone techniques
  • Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment
  • Ability to work in a fast-paced environment, prioritizing tasks and handling multiple responsibilities with ease
  • Excellent interpersonal communication skills, with a passion for delivering exceptional customer service
What We Offer:

We offer a competitive compensation package, including health, vision, and dental benefits, paid parental leave, matching 401(k), and generous pet care discounts. If you are passionate about pets and providing exceptional customer service, we encourage you to apply today



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