Patient Care Coordinator
5 days ago
Kinwell Medical Group is seeking a highly skilled Patient Care Coordinator to join our team in Lynnwood, WA.
Job Summary:The Patient Care Coordinator will be responsible for managing all aspects of patient greeting and check-in, including prepping charts for daily appointments, managing the patient's appointment scheduler, and maintaining the cleanliness and supplies in the patient reception and waiting area.
Key Responsibilities:- Greet patients and visitors, and direct them accordingly.
- Schedule new patient and follow-up appointments.
- Obtain insurance authorization to process patients for services needed.
- Collect and process copays as appropriate.
- Assist patients with the check-in process and completing their portion of patient history in the EMR.
- Answer incoming phone calls and assist callers or direct calls accordingly.
- Communicate status of all patients and requests to clinical staff, physicians, or center manager to ensure continuous operation of the center.
- Manage the center and clinician schedules to maximize efficiency.
- Assist with referrals for assigned center and up to two additional centers managing remotely.
- Follow HIPAA guidelines and safety rules as outlined in training.
- Attend and participate in team huddles, center staff meetings, and ongoing trainings.
- H.S. Diploma or GED.
- Associate degree and 3 years or 5 years of prior medical practice experience.
- Experience in a customer service environment.
- Demonstrated intermediate knowledge of PCs, word processing, data entry, and EMRs.
- Current BLS certification from American Heart Association (AHA) or Military Training Network (MTN). (Preferred)
- Excellent critical thinking, flexibility, problem-solving, and communication skills (verbal and written). (Preferred)
- An interest in growing and developing skills and knowledge to be able to take on larger tasks or roles. (Preferred)
- Experience using EPIC. (Preferred)
Work is performed within a normal office environment with ambient temperatures.
Physical Requirements:The following have been identified as essential physical requirements of this job and must be performed with or without accommodation:
- This is primarily a sedentary role that requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
- This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.
- Paid Time Off & Paid Holidays
- Medical/Vision/Dental Insurance
- Personal Funding Accounts (HSA, FSA, DCA)
- 401K
- Basic Life Insurance
- Disability-Short Term and Long-Term
- Supplemental Life and ADD&D
- Education & Development
- Employee Assistance
- Passport Discount Program
Kinwell is an equal opportunity/affirmative action employer. Kinwell seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information, or any other protected characteristic under applicable law.
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