Health Services Program Manager

7 days ago

Lynnwood, Washington, United States Redwood Family Care Network Full time
Job Title: Health Services Program Manager

Redwood Family Care Network is seeking a highly skilled Health Services Program Manager to join our team. As a critical member of our interdisciplinary team, you will be responsible for monitoring the overall medical coordination of individuals with intellectual and developmental disabilities.

Key Responsibilities:
  • Collaborate with the WA Residential Director to ensure our clients receive high-quality services and their needs are met.
  • Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
  • Re-train DSPs as needed when medical errors occur or trends are noted.
  • Communicate with the Nurse Delegation Team, DDA, and medical professionals regarding individual care.
  • Investigate incident reports involving clients, interview staff, and create detailed reports.
  • Generate reports and provide recommendations during leadership meetings.
  • Manage Nurse Delegation, ensuring clients requiring delegated tasks are scheduled for required visits and documentation is up to date.
  • Maintain medical records as required by regulatory guidelines.
  • Report suspicions of abuse/neglect/exploitation per guidelines.
  • Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control, and Bloodborne Pathogens Training.
  • Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs.
  • Attend Supervisor meetings to review medical matters pertaining to facilities/clients.
  • Provide Lift and Transfer assistance training, requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight.
  • Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames.
  • Ensure each facility has the needed medical documentation and forms.
  • Ensure each facility has updated and relevant medical and medication protocols and provides staff training as needed.
  • Regularly review on-site medications and medical documentation.
  • Upload medical documentation into client files within one week of completion.
  • Communicate with Client Guardians and Case Managers regarding medical appointments, medication changes, and needed procedures.
  • Work with the WA Compliance Director to ensure compliance with all required dates: Medical appointments, consent forms, etc.
  • Checks in cycle medications. Record and implement medication changes in the facilities.
  • Coordinate with supervisors to ensure medical appointments are being completed and medical documentation is being completed properly.
  • Attend appointments as needed for new client PCP set up, mental health, or behavioral needs.
  • Enter scheduled client appointments into tracking systems.
  • Attend medical appointments as needed for clients with high medical needs.
  • Scan appointment information to third parties as requested.
  • Coordinate with the WA Compliance Director to conduct one full medical QA monthly for each facility.
  • Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes, and overall compliance in regards to medical concerns.
  • Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments, and mental and/or behavioral health appointments.
  • Records and maintains client information such as personal data in databases and files.
  • Schedule nurse delegation for staff identified as needing it by Program Supervisors. Ensure proper documentation for nurse delegation is completed and on-site.
  • Monitor required dates for upcoming medical appointments, care plans, and consents.
  • Create and modify documentation forms for clients as needed for medical tracking.
  • Review medical documentation to ensure follow-ups are scheduled and treatment plans are completed prior to filing in client retention.
  • Review client plans for accuracy regarding medications, medical support needs, and hygiene support needs.
  • Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed.
  • Manage all MARS between the pharmacy and within our database as needed.
  • Work with Directors to ensure COVID response plans are being followed for the whole company.
  • Manages COVID reporting to state and local health departments for all departments.
  • Ensure staff credentials are emailed or faxed to nurse delegators for all departments.
  • Ensure nurse delegation information is up to date and accurate in client homes for all departments.
  • Monitors client dates for expiring care plans, consents, and medication treatment for all departments.
Requirements and Qualifications:
  • Certified Medical Assistant License and 1-year field experience (or)
  • Licensed Practical Nurse and 1-year field experience
  • Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting.

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports, and advocacy for individuals in positive and life-enriching environments. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values. All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if Redwood Family Care Network is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Compensation & Benefits:

    • Medical, Vision, and Dental Insurance
    • Voluntary Short-term and Long-term Disability
    • Voluntary Accident, Critical Illness, and Hospital Indemnity
    • Employee Assistance Program (EAP)
    • Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
    • Accrued Paid Time Off (PTO Vacation & Sick Time)
    • Unlimited Peer Referral Program
    • Payday on demand through Dayforce Wallet
    • Working Advantage employee discount program
    • Health Savings Account (HSA)
    • Flexible Savings Account (FSA)
    • 401(K)
    • Capella University Discount

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