Surgery Referral Coordinator

2 weeks ago

Lynnwood, Washington, United States Veterinary Specialty Center of Seattle Full time
Job Title: Surgery Referral CoordinatorJob Summary:

We are seeking a highly skilled and compassionate Surgery Referral Coordinator to join our team at Veterinary Specialty Center of Seattle. As a key member of our client service team, you will be responsible for providing exceptional patient care and client service, ensuring a seamless experience for our clients and their pets.

Key Responsibilities:
  • Provide outstanding client service, responding to phone calls, emails, and in-person inquiries in a timely and professional manner.
  • Coordinate patient appointments, surgeries, and follow-up care, ensuring accurate and efficient communication with clients, veterinarians, and hospital staff.
  • Manage patient records, including medical history, test results, and treatment plans, ensuring accuracy and confidentiality.
  • Process payments, handle client inquiries, and resolve any issues or concerns in a professional and courteous manner.
  • Collaborate with the veterinary team to ensure seamless patient care, including preparing patients for surgery, administering medications, and providing post-operative care.
  • Maintain a clean and organized workspace, adhering to hospital policies and procedures.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in a customer service or healthcare setting, preferably in a veterinary hospital or clinic.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, veterinarians, and hospital staff.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Basic computer skills, including proficiency in electronic medical records and practice management software.
  • Ability to lift 40 pounds and stand for long periods, with frequent bending, stooping, and reaching.
What We Offer:
  • Competitive hourly rate ($19-24/hour, based on experience and skill set).
  • Comprehensive benefits package, including health, vision, and dental insurance.
  • Paid parental leave and matching 401(k) plan.
  • Generous pet care discounts and other perks.
How to Apply:

If you are passionate about providing exceptional client service and patient care, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our practice and submit your application.

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