Inbound Call Agent

3 days ago


Jersey City, New Jersey, United States Inkspirenize Full time
Responsibilities:
  • Customer Interaction: Handle a high volume of inbound calls in a professional and friendly manner.
  • Problem Resolution: Address customer inquiries, complaints, and requests, ensuring prompt and satisfactory solutions.
  • Information Management: Maintain accurate customer records by updating systems with relevant information after each interaction.
  • Product/Service Knowledge: Develop and maintain a comprehensive understanding of company products, services, and policies.
  • Eescalation Management: Identify and escalate unresolved or complex issues to the appropriate department or supervisor.
  • Adherence to Metrics: Meet or exceed performance metrics, including call handling time, quality standards, and customer satisfaction scores.

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