Call Center Customer Service Assistant
2 weeks ago
Location: Jersey City, NJ
Department: Customer Service
Reports To: Call Center Supervisor
Position Overview:
We are seeking a reliable and enthusiastic Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will provide exceptional service to our customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role is vital to maintaining the high standard of customer care that our company prides itself on.
Key Responsibilities:
- Customer Support: Answer inbound calls in a timely and professional manner, addressing customer inquiries, complaints, and service issues effectively.
- Problem Resolution: Identify customer concerns and provide appropriate solutions, ensuring that customer satisfaction is achieved in every interaction.
- Data Entry: Record customer interactions, document issues, and update account details accurately in the system.
- Escalation Management: Escalate complex issues to senior team members or supervisors when necessary, ensuring that the customer's needs are met promptly.
- Follow-up: Ensure follow-up on open issues to guarantee resolution and customer satisfaction.
- Team Collaboration: Work with team members and management to improve processes, enhance the customer experience, and meet service targets.
- Education: High school diploma or equivalent (Bachelor's degree preferred).
- Communication Skills: Excellent verbal and written communication skills, with a focus on professionalism and clarity.
- Technical Skills: Proficiency in basic computer systems and call center software.
- Problem-Solving Skills: Ability to think quickly and effectively to resolve customer issues.
- Attention to Detail: Strong organizational skills and attention to detail when managing customer inquiries and data.
- Team-Oriented: Ability to collaborate with team members in a fast-paced environment.
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