Call Center Support Specialist

2 weeks ago


Jersey City, New Jersey, United States Sales Bizlab Full time

About Us

SalesBizLab is a customer-focused organization that values exceptional service and support. As a Phone Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing prompt and professional responses to customer inquiries. If you have a passion for helping others and are eager to learn and grow with our dynamic team, we encourage you to apply.

The Job

In this role, you will be responsible for responding to inbound calls, addressing customer inquiries, and managing customer account details accurately. You will also assist in training new staff and sharing best practices with the team. To succeed in this role, you must have strong problem-solving and multitasking abilities, as well as excellent verbal and written communication skills.

Key Responsibilities

  1. Respond to Inbound Calls Promptly and professionally respond to customer inquiries, addressing any issues or concerns they may have.
  2. Manage Customer Accounts Accurately update customer records and manage customer account details.
  3. Train New Staff Assist in training new staff members and share best practices with the team.
  4. Escalate Priority Issues Identify and escalate priority issues to the appropriate department.
  5. Achieve Performance Goals Meet individual call center metrics and performance goals.

Requirements

  • High school diploma or equivalent; additional education is a plus
  • Proven experience in a call center or customer service role
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Ability to work in a fast-paced environment and adapt to change
  • Proficiency in using computer systems and software applications

Benefits and Salary

We offer a competitive salary range of $17.50 - $28.00 hourly, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career advancement and professional development. Our location is in New Jersey, making it an ideal opportunity for those living in the area.



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