Call Center Agent

3 weeks ago


Jersey City, United States Angela Scribe Full time
Job Title: Call Center Agent

Location: Jersey City, NJ

Job Type: Full-Time
Department: Customer Service

Job Summary:

We are seeking a friendly, energetic, and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will be responsible for managing inbound and outbound calls, addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. If you are a problem solver with great communication skills, we would love to have you as part of our team.
Key Responsibilities:
  • Answer inbound calls from customers, providing information, assistance, and resolving issues promptly.
  • Make outbound calls to follow up with customers or provide them with important information.
  • Handle customer complaints or concerns with professionalism and empathy, working towards effective resolutions.
  • Process orders, refunds, or exchanges as necessary.
  • Maintain up-to-date knowledge of products, services, and company policies.
  • Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and other KPIs.
  • Ensure compliance with company scripts, policies, and procedures while maintaining a positive customer experience.
  • Collaborate with other departments to ensure customer issues are addressed effectively.
  • Maintain a calm and professional demeanor even in challenging or high-pressure situations.
Qualifications:
  • High school diploma or equivalent required; some college coursework preferred.
  • Excellent verbal communication skills, with the ability to speak clearly and confidently.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well under pressure and handle difficult or upset customers.
  • Basic computer skills and ability to navigate multiple systems.
  • Ability to multitask and manage time effectively.
  • Positive attitude and a passion for helping others.

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