Call Center Customer Service Assistant

2 days ago


Jersey City, United States Angela Scribe Full time
Job Title: Call Center Customer Service Assistant

Job Location: Jersey City, NJ

Job Type: Full-time

Department: Customer Service

Job Overview:

We are seeking a friendly and dedicated Call Center Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for our customers, providing them with outstanding service via phone, email, or chat. This role requires clear communication, patience, problem-solving skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Answer inbound calls, emails, and chats from customers in a professional and courteous manner.
  • Provide accurate information regarding products, services, and company policies.
  • Assist customers in placing orders, processing returns, and managing accounts.
  • Maintain detailed records of customer interactions and transactions in the system.
  • Escalate complex issues to higher management when necessary.
  • Ensure customer satisfaction by following up on pending cases or inquiries.
  • Meet performance metrics such as call resolution time, customer satisfaction scores, and service level agreements (SLAs).
  • Collaborate with other departments to ensure a smooth customer experience.
Skills and Qualifications:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Strong verbal and written communication skills.
  • Ability to stay calm and professional in stressful situations.
  • Excellent problem-solving and multitasking abilities.
  • Basic computer skills and familiarity with customer service software.
  • Positive attitude with a customer-first mindset.
  • Strong attention to detail and ability to work independently.

  • Hiring Now

    6 months ago


    Johnson City, United States Advanced Call Center Technologies Full time

    Job Description :Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.You will receive paid,...


  • Jersey City, United States Elle Seller Full time

    We areis seeking a motivated and customer-focused Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the first point of contact for customers, providing exceptional service and support through phone and other communication channels. Salary: $950 - $1250 /week Job Type Full-time Location: New Jersey T WORK IN THE...


  • Jersey City, United States Elle Seller Full time

    We areis seeking a motivated and customer-focused Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the first point of contact for customers, providing exceptional service and support through phone and other communication channels.Salary: $950 - $1250 /weekJob TypeFull-timeLocation: New JerseyT WORK IN THE OFFICE...

  • Call Center Agent

    1 week ago


    Jersey City, United States Angela Scribe Full time

    Job Title: Call Center AgentLocation: Jersey City, NJ Job Type: Full-time Department: Customer Service Reports To: Call Center Supervisor Job Summary: We are seeking a dedicated and professional Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service and assistance across...


  • Jersey City, United States Sales Bizlab Full time

    SalesBizLab We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and support. The ideal candidate will have a passion for helping others, strong communication skills, and the ability to resolve issues...

  • Call Center Agent

    2 days ago


    Jersey City, United States Biz Voice Boost Full time

    Job Title: Call Center Agent Job Overview: We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and providing an exceptional service experience. You will work in a fast-paced environment, leveraging...

  • Call Center Agent

    2 weeks ago


    Jersey City, United States Inkspirenize Full time

    Job Title: Call Center Agent Location: Jersey City, NJ Job Type: Full-time Introduction: We are seeking a reliable and customer-focused Call Center Agent to join our team. The successful candidate will provide exceptional customer service by handling inbound and outbound calls, assisting customers with their inquiries, resolving issues, and ensuring...


  • Kansas City, United States Pet Resource Center of Kansas City Full time

    About us: Since 2002, Pet Resource Center of Kansas City has delivered accessible and affordable veterinary services and pet resources, and has developed a well-earned reputation for being a trusted resource for the Greater Kansas City community. For established veterinarians we offer manageable and direct caseloads, a great support team, and a great...


  • Kansas City, United States Pet Resource Center of Kansas City Full time

    About us: Since 2002, Pet Resource Center of Kansas City has delivered accessible and affordable veterinary services and pet resources, and has developed a well-earned reputation for being a trusted resource for the Greater Kansas City community. For established veterinarians we offer manageable and direct caseloads, a great support team, and a great...

  • Call Center Agent

    2 weeks ago


    Jersey City, United States Sales Bizlab Full time

    SalesBizLab We are is seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to providing outstanding customer service. This role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive customer...


  • New York City, United States The Judge Group Full time

    Our client is currently seeking a Customer Service Coordinator (Call center)This position is fully onsite in New York City - MUST be localJob Title: Customer Service RepresentativeJob Description: As a Customer Service Representative, you will handle customer service inquiries via phone, email, and special orders. You will assist in packing and shipping...


  • Johnson City, United States Advanced Call Center Technologies Full time

    Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...


  • Johnson City, United States Advanced Call Center Technologies Full time

    Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...


  • Johnson City, United States Advanced Call Center Technologies Full time

    Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next...


  • Iowa City, Iowa, United States Advanced Call Center Technologies Full time

    Job DescriptionAt Advanced Call Center Technologies, we're seeking highly skilled Customer Service Representatives to join our team. As a key member of our customer-facing staff, you will play a vital role in providing exceptional service to our clients.We offer:Opportunities for AdvancementTremendous Bonus OpportunitiesFantastic Supervisors and a Positive...


  • Johnson City, United States Advanced Call Center Technologies Full time

    Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...


  • Johnson City, United States Advanced Call Center Technologies Full time

    Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next...

  • Customer Service

    2 days ago


    Redwood City, United States Varite, Inc Full time

    Customer Service/Call Center Rep Contract: 6 Months Location: Redwood City, CA (Remote) Pay rate range: $20-25/hr. Job Description: The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include client Store, client Software Delivery Cloud, and License Key Provisioning. New...

  • Customer Service

    14 hours ago


    Redwood City, United States Varite, Inc Full time

    Customer Service/Call Center Rep Contract: 6 Months Location: Redwood City, CA (Remote) Pay rate range: $20-25/hr. Job Description: The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include client Store, client Software Delivery Cloud, and License Key...

  • Center Assistant>

    6 months ago


    Jersey City, United States Kumon Full time

    Kumon - JobID: 526 [Administrative Assistant / Receptionist] As a Center Assistant at Kumon, you'll: Answer incoming phone calls; Communicate with students and parents during class-time, addressing student and parental needs professionally, quickly, and quietly; Assist with book check in/out; Assist with the enrollment process; Relay messages and Parental...