Operations Manager

2 weeks ago


Oakland, California, United States Aramark Full time
Job Summary

The Senior Operations Manager is a key leadership role responsible for overseeing the day-to-day operations of the Satellite Commissary. This position requires a strong leader who can effectively manage a team of Warehouse Managers, Supervisors, Leads, Drivers, and Warehouse Workers, while also interfacing with Amtrak personnel.

Key Responsibilities
  • Manage Warehouse Operations Managers and staff to ensure operational excellence in all warehouse/commissary areas, including satellite areas, efficient operations of the warehouse inventory management system (WIMS), and related equipment.
  • Coach, train, and develop warehouse managers and staff through informal and formal training programs, providing job performance-based feedback.
  • Ensure compliance with Collective Bargaining Agreement, Disciplinary Guidelines/Work Rules, and Attendance Policy.
  • Assist the General Manager with problem-solving, evaluating the effectiveness of work methods, procedures, controls, and staffing to achieve accurate and timely movement and processing of product.
  • Manage the warehouse layout to ensure maximum efficiency.
  • Recruit, hire, train, coach, and counsel Warehouse staff to provide ongoing support and development.
  • Model, lead, and inspire safety leadership and key initiatives relating to core values, creating a positive Commissary work environment.
  • Ensure 100% implementation of Aramark Safety Programs, State, and Federal Regulations.
  • Monitor safety, physical security, and operational metrics on a daily, weekly, and monthly basis.
Qualifications
  • At least 3-5 years of relevant experience leading an operations team.
  • Key experience in customer service leadership, foodservice or route sales operations, performance management, training, and development of front-line managers/personnel.
  • Bachelor's degree preferred.
  • Valid driver's license and ability to obtain DOT certification to operate DOT-regulated vehicles.
  • Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven, and proficient computer skills are critical to success in this role.


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