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Retail Operations Manager

2 months ago

Oakland, California, United States Fanatics Full time

**Job Summary:**

The General Manager will take primary responsibility of strategically planning operational excellence, promotions, special events, fan engagement, building strong teams and profitability of their assigned retail location(s) while providing coaching and performance management for all employees.

**Key Responsibilities:**

  • Drive operational excellence by creating strategic plans and initiating actions that support company objectives
  • Drive the implementation of all Company initiatives through clearly communicated objectives and team priorities
  • Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell through and customer feedback
  • Act as liaison for Team Partner and funnel requests to Fanatics Business Partners as necessary
  • Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellence
  • Quickly adapt and deliver in a fast-paced, high growth environment while leading change
  • Demonstrate and maintain the highest levels of fan experience Incorporating Fanatics values when planning daily operational excellence for the Team
  • Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best in class fan experience
  • Assess internal talent and recommend a succession plan for employees to Human Resources, District manager and/or Regional Director
  • Delegate Manager on Duty responsibilities when appropriate
  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goals

**Requirements:**

  • Bachelors degree or equivalent work experience preferred, not required
  • Minimum five years retail management experience, preferably flagship store/high profile
  • Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
  • Highest level of integrity and ethics, both professional and personal
  • Experience managing a team of both exempt and non-exempt employees strongly preferred
  • Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems
  • Travel as required to In-Venue Retail sites, hot markets and other business needs as assigned