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Pharmaceutical Operations Manager

2 months ago

Oakland, California, United States Blue Shield Of California Full time
About the Role

The Sr. Manager, Pharmacy Accounts and Sales Support is a key leadership position within Blue Shield of California's Pharmacy team. This role is responsible for leading the pharmacy accounts and sales support team to drive employer group account management and client renewal, as well as new membership acquisition activities for fully insured and self-funded pharmacy membership.

Key Responsibilities
  • Leadership and Management: Provide oversight for the management of program area operations and employees, ensuring alignment with business unit goals and objectives.
  • Strategic Planning: Develop and execute overall vision, goals, and objectives for the business unit, in collaboration with cross-functional teams.
  • Operational Oversight: Coordinate activities with other business units and monitor operational statistics to ensure compliance with accreditation, regulatory, and compliance requirements.
  • Performance Improvement: Identify opportunities to improve performance and advise on issues requiring immediate escalation.
  • Program Development: Develop, implement, coordinate, and assess programs to improve quality and cost-effectiveness.
  • Business Development: Partner with business unit teams to develop pharmacy strategies that align with business unit growth and profitability objectives.
  • Client Management: Manage team to develop pharmacy request for proposal (RFP) strategies and responses, and partner with underwriting to develop Rx pricing and guarantee strategy approach for self-funded groups.
  • Team Management: Lead development and maintenance of integrated pharmacy value story to support membership growth and retention, and manage team to provide consultative support and develop training tools, presentations, and sales collaterals.
Requirements
  • Education: Doctor of Pharmacy (PharmD) degree.
  • Experience: At least 8 years of experience in a managed care setting, including at least 3-5 years of management experience or equivalent.
  • Licensure: Currently active and unrestricted California Registered Pharmacist (RPh) license.
  • Skills: Excellent presentation, verbal, and written skills, with ability to understand and convey complex ideas to diverse audiences. Strong business acumen, with proven experience in strategy development and planning.