IT Support Specialist

7 days ago

Lewis Center, Ohio, United States Expedient Full time
Job Summary

We are seeking a highly skilled and motivated Technical Analyst to join our team at Expedient. As a Technical Analyst, you will be responsible for monitoring our systems and networks, responding to client requests and questions, and providing technical support to our clients and staff.

Key Responsibilities
  • Process and prioritize client requests and questions for technical assistance
  • Monitor and proactively identify service impacting events
  • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
Requirements
  • Academic degree or training in a technical discipline or equivalent work experience
  • Industry certifications are also highly desired (CCNA, CCENT, CompTIA, Network+, A+, etc.)
  • Demonstrated level of competency with internet technologies including:
    • Principles of networking, Cisco, Juniper
    • Windows operating system
    • Familiarity with basic UNIX commands
    • DNS and WEB services
  • Experience in a client support role
  • Strong understanding of the value of customer service
  • Strong analytical and independent problem-solving skills
  • Strong verbal and written communication skills
  • Ability to pass pre-employment screens
Physical Demands
  • Sitting - stationary/seated position during the work day in order to check in visitors
  • Walking - must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift in order to conduct hands-on assessments and to ensure building safety compliance by checking doors, checking temperature in various areas of the server room/data center
  • Lifting - frequently lifts lightweight items and occasionally lifts heavyweight materials such as equipment, parts, computer and server hardware
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required
Benefits

We offer a comprehensive benefits package, including:

  • Three weeks of paid time off annually that increases with tenure
  • Your birthday off and a health holiday to be used for preventive care
  • Parental leave
  • Top-tier medical, dental, and vision, disability and life insurance, at an affordable rate
  • Wellness engagement opportunities
  • A 401(k) with a generous match
Equal Opportunity Employer

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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