Desktop Support Specialist

1 week ago


Oklahoma City, Oklahoma, United States Jobot Full time
Job Description

**About the Role**

We are seeking a highly skilled Desktop Support Technician to join our team at Jobot. As a Desktop Support Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

Key Responsibilities:

  • Provide technical assistance and support to employees via phone, email, or in-person.
  • Diagnose and resolve technical issues with computer systems, hardware, or software.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with users to ensure the issue has been resolved.
  • Gain feedback from users about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Requirements:

  • Proven experience as a Desktop Support Technician or similar role of 5+ years.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • BSc/BA in IT, Computer Science or relevant field.
  • Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
  • Experience with O365 and installing various software and hardware.
  • Strong problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong understanding of Microsoft and Apple operating systems.
  • Able to read and understand technical manuals.
  • Ability to multi-task and prioritize projects effectively.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Thorough knowledge of computer systems and IT components.
  • Good knowledge of internet security and data privacy principles.


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