Desktop Support Specialist
1 week ago
**About the Role**
We are seeking a highly skilled Desktop Support Technician to join our team at Jobot. As a Desktop Support Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.
Key Responsibilities:
- Provide technical assistance and support to employees via phone, email, or in-person.
- Diagnose and resolve technical issues with computer systems, hardware, or software.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with users to ensure the issue has been resolved.
- Gain feedback from users about computer usage.
- Run reports to determine malfunctions that continue to occur.
Requirements:
- Proven experience as a Desktop Support Technician or similar role of 5+ years.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science or relevant field.
- Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
- Experience with O365 and installing various software and hardware.
- Strong problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong understanding of Microsoft and Apple operating systems.
- Able to read and understand technical manuals.
- Ability to multi-task and prioritize projects effectively.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Thorough knowledge of computer systems and IT components.
- Good knowledge of internet security and data privacy principles.
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