Technical Support Specialist

6 days ago


Fremont, California, United States AMAX Full time
About the Role

We are seeking a highly skilled Customer Support Engineer to join our team at AMAX. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

With a strong background in x86 hardware architecture and server components, you will be able to troubleshoot and resolve complex issues related to our products. Your expertise in Linux system management and scripting skills will enable you to automate tasks and provide efficient solutions to our customers.

As a Customer Support Engineer at AMAX, you will have the opportunity to work with a talented team of professionals who share your passion for technology. Our fast-paced work environment offers a chance to grow and develop your skills, while our commitment to equal opportunities ensures that everyone has an equal shot at success.

Key Responsibilities
  • Provide Technical Support: Offer expert advice and guidance to customers via phone and email on technical issues related to our x86 hardware products.
  • Troubleshoot Complex Issues: Use your analytical skills to identify and resolve complex technical problems related to server performance, hardware failures, and network connectivity.
  • Collaborate with Internal Teams: Work closely with internal teams to escalate and resolve complex technical problems.

Estimated Salary Range: $90,000 - $130,000 per annum

Requirements
  • Bachelor's Degree: In Computer Science, Information Technology, or a related field.
  • Technical Experience: Proven experience in a technical support or engineering role, preferably in the IT hardware industry.
  • Strong Skills: Strong knowledge of x86 hardware architecture, server components, and Linux system management.


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