Senior Technical Support Specialist
11 hours ago
CCS INC is a forward-thinking company that offers competitive compensation and benefits to its employees.
Salary Information
The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.
Job Description
This role requires an experienced technical support specialist to provide expertise in product support, troubleshooting, and maintenance. The ideal candidate will have strong technical skills and excellent communication abilities.
Required Skills and Qualifications
- Bachelor or Master degree in Engineering or Computer Science.
- At least 3 years of experience as a Product Support Engineer with knowledge of field engineering, machinery, and semiconductors.
- Proven track record of repairing, debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responsibilities
- Provide technical support to field engineers, technicians, and product support personnel.
- Respond to situations where first-line product support has failed.
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- Participate in customer installation and training.
- Support customers/users with highly technical or sophisticated products.
Benefits
- 401(k) retirement plan with company match.
- Flexible work schedule.
- Health insurance.
- Paid time off.
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