Technical Salesforce Operations Specialist

7 days ago

Fremont, California, United States Applied Value Technologies Full time
Job Overview

We are seeking a highly skilled Technical Salesforce Operations Specialist to join our Fulfillment team at Applied Value Technologies. This role will play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution.

About the Role

The Technical Salesforce Operations Specialist will be responsible for managing a broad range of applications within our client's Commerce Engineering products. You will work closely with business teams, engineering teams, and vendors to analyze future areas for automation and develop implementation plans. Additionally, you will provide production support for CS/CX business users, drive business-user/customer-centric communications, and collaborate with various squad team members to understand business requirements and deliver clear PRD documentation.

Responsibilities:

  • Partner with business teams, engineering teams, and vendors to analyze future areas for automation and develop implementation plans.
  • Provide production support for the CS/CX business users.
  • Drive business-user/customer-centric communications to effectively communicate with related teams and influence decisions with customers.
  • Be responsible for supporting and configuring a single application/module.
  • Collaborate with various squad team members, understand business requirements (BRD), business risks, deliver clear PRD documentation.
  • Work with vendor support for escalations.
  • Demonstrate leadership analyzing and reporting out root cause analysis, proactively escalate trending issues.
  • Track key application metrics, drive insights to measure results against goals.
  • Provide inputs to the roadmap, suggest features for applications, work with vendors and engineering to implement.
  • Analyze application issues, addressing configuration, implementation, and function or process failures.
  • Prioritize independently using predefined criteria, deliver a set of tasks or a small/medium project.
  • Partner with data team to determine how topic trends can be used for wider organizational insights.
  • Proactively reach out for help when blocked on assigned tasks.
  • Write complex queries and perform data analysis using appropriate application tools.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Information Technology, Business, or a related field.
  • 6+ years of Salesforce Service Cloud experience.
  • 5-6+ years of Advanced Salesforce Administrator experience.
  • Proficient experience using Salesforce application integrations with Salesforce API, webservices, and 3rd party tool APIs.
  • End-to-end understanding of data/access updates, batch jobs, and debugging.
  • Working knowledge of customer service, customer support, and customer experience processes.
  • Deep technical understanding of applications and business processes, product architecture, and integrations.
  • Understanding of cross-application dependencies and workflows.
  • Hands-on experience integrating customer support platforms with other partner/vendor, customer experience, and chatbot solutions such as Medallia, ADA, using APIs and asynchronous integration methods.
  • Experience in exchanging data with applications using XML, XLS/CSV/TXT. flat files, and delimited files.
  • Professional fluency in English, both written and verbal.
Benefits

As a Technical Salesforce Operations Specialist at Applied Value Technologies, you will enjoy:

  • A competitive salary ($85,000 - $100,000 base salary + 10% performance bonus).
  • Flexible paid leave.
  • 100% employer-paid healthcare benefits (medical, dental vision).
  • Sick leave accrual.
  • 100% paid parental leave - up to 16 weeks.
  • $1,200 Learning & development allowance (annually).
  • $1,200 Health & Wellness allowance (annually).
  • Employee referral program.
  • 401k match up to 4%.
  • 12 paid holidays annually.
About Us

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

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