Technical Support Specialist

18 hours ago


Fremont, California, United States Info Way Solutions Full time

About Us

Info Way Solutions is a leading IT solutions provider, dedicated to delivering top-notch services to our clients. Our team of experts is committed to excellence and customer satisfaction.

Salary

We offer an attractive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.

Job Description

As a Technical Support Specialist at Info Way Solutions, you will be responsible for providing technical assistance and support to our clients. Your primary duties will include:

  • Responding to and resolving technical inquiries related to software applications and systems.
  • Providing help desk support via phone, email, or in-person.
  • Creating and submitting help desk tickets as needed.
  • Assisting with testing new features and documenting business processes.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Two years of experience in a help desk environment.
  • Strong technical skills, including SQL query writing and surveillance system experience.
  • Excellent communication and problem-solving skills.

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary and bonus structure.
  • A generous health insurance plan.
  • A 401(k) retirement savings plan.

Others

This is a full-time position, requiring flexibility and availability to work outside of regular hours as needed. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.



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