Technical Support Specialist
18 hours ago
About Us
Info Way Solutions is a leading IT solutions provider, dedicated to delivering top-notch services to our clients. Our team of experts is committed to excellence and customer satisfaction.
Salary
We offer an attractive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.
Job Description
As a Technical Support Specialist at Info Way Solutions, you will be responsible for providing technical assistance and support to our clients. Your primary duties will include:
- Responding to and resolving technical inquiries related to software applications and systems.
- Providing help desk support via phone, email, or in-person.
- Creating and submitting help desk tickets as needed.
- Assisting with testing new features and documenting business processes.
Required Skills and Qualifications
To succeed in this role, you will need:
- Two years of experience in a help desk environment.
- Strong technical skills, including SQL query writing and surveillance system experience.
- Excellent communication and problem-solving skills.
Benefits
We offer a comprehensive benefits package, including:
- A competitive salary and bonus structure.
- A generous health insurance plan.
- A 401(k) retirement savings plan.
Others
This is a full-time position, requiring flexibility and availability to work outside of regular hours as needed. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.
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