Customer Support and Technical Analyst

2 days ago


Fremont, California, United States Info Way Solutions Full time

Job Overview

We are seeking a highly skilled Customer Support and Technical Analyst to join our team at Info Way Solutions. This is a unique opportunity to work with cutting-edge technology and provide top-notch support to our clients.

Salary and Benefits

The estimated salary for this role is $65,000 - $85,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Job Description

As a Customer Support and Technical Analyst, you will be responsible for providing technical assistance to our clients via phone, email, and chat. You will also be required to troubleshoot issues, resolve problems, and escalate complex cases to senior engineers when necessary.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 2 years of experience in a help desk environment
  • 2 years of experience writing SQL queries against SQL databases
  • 1 year of experience working with surveillance and reporting systems
  • 1 year of experience writing technical documentation and training materials

Benefits

In addition to the salary and benefits mentioned earlier, we also offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A collaborative team culture

Others

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.



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