Technical Support Specialist
7 days ago
Avidex Industries LLC is seeking a highly skilled and experienced Technical Support Specialist to join its dynamic team. The successful candidate will be responsible for delivering top-notch technical support to both local and remote staff, ensuring smooth operations across the company.
Key Responsibilities- Provide prompt and effective support to end-users, ensuring customer satisfaction and compliance with Service Level Agreements (SLAs).
- Troubleshoot and resolve hardware, software, and connectivity issues for mobile devices, laptops, desktops, printers, phones, and Wi-Fi LAN connections.
- Set up new equipment, perform minor repairs, and manage device configurations.
- A Minimum of 1-3 years of hands-on IT/Help Desk experience.
- Proficient in Microsoft Desktop Platforms (Windows OS, troubleshooting).
- Basic networking knowledge: DNS, DHCP, IP addressing, VPN, network protocols.
- Active Directory, DNS, DHCP, Wi-Fi, Firewalls, and IP Telephony expertise.
- Experience with Microsoft Office 365: Outlook, Excel, SharePoint.
- Familiarity with VPN setup and remote access technologies.
- Understanding of macOS (bonus for multi-platform environments).
- Experience in a Managed Services Provider (MSP) environment (preferred).
- Experience with anti-virus solutions like Sophos, Trellix, CrowdStrike.
- Experience monitoring and maintaining desktops, applying patches, and ensuring systems are up to date.
- VPN configuration and remote access support expertise.
- Strong documentation skills for troubleshooting steps, system changes, and project tracking.
- Proficiency with Office 365, Outlook, and Excel.
- Multitask effectively in a fast-paced environment.
- Strong problem-solving and troubleshooting skills.
- Clear communication with both technical and non-technical users.
- An estimated annual salary of $70,000-$90,000 depending on location and experience.
- Competitive benefits package including health, dental, and vision insurance.
- 401(k) retirement plan with employer match.
- 120 hours of paid time off (PTO), 10 paid holidays, and 8 hours for volunteer work.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
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