Customer Service Assistant Manager

2 weeks ago

Menasha, Wisconsin, United States C&S Wholesale Grocers Inc Full time

Position Overview

The Customer Service Assistant Manager plays a crucial role in ensuring customers have a positive and memorable experience at our store. This position supports the Customer Service Manager in acting as a goodwill representative, requiring a high level of accuracy, integrity, patience, and resilience.

Job Responsibilities

Key Duties Include:

  • Deliver exceptional customer service and foster positive customer relations at the front-end, while ensuring associates maintain professional appearance and conduct.
  • Train and mentor team members to ensure consistent performance and the delivery of superior service that surpasses customer expectations during all operational hours.
  • Address customer inquiries and concerns promptly and effectively, adhering to standard operating procedures to enhance the customer experience.
  • Implement and uphold all company procedures and policies.
  • Conduct customer satisfaction checks to gauge service quality.
  • Monitor cashier operations to minimize shrinkage by overseeing product handling and scanning techniques, as well as maintaining accurate records.
  • Develop weekly schedules for front-end associates.
  • Oversee merchandising efforts related to the front-end and ensure associates are well-informed and trained on all promotions.
  • Facilitate merchandise returns throughout the day.
  • Maintain a clean and safe environment for both associates and customers by enforcing safety, sanitation, and operational policies.
  • Project a friendly, professional, and organized image across all areas of the front-end department, including parking lots and checkouts.
  • Prepare and maintain necessary reports and logs for store audits and inspections.
  • Manage inventory supplies for the front-end, placing orders as necessary and keeping track of items such as receipt tape and bags.
  • Assist with special projects and tasks as assigned by the Customer Service Manager and store management.

Work Environment

Store: Grocery Warehouse (Temperatures ranging from 50°F to 90°F)

Required Skills

Essential Knowledge: Comprehensive understanding of front-end operations, with the ability to make informed decisions and provide effective leadership.

Key Skills: Strong customer service abilities, excellent communication, management and leadership skills, adept decision-making, conflict resolution, and multitasking capabilities.

Physical Requirements: Frequent standing, walking, and lifting/carrying loads up to 35 lbs, along with stooping, reaching, handling, talking, and hearing.

Additional Knowledge: Familiarity with all store systems, including POS, receiving, and pallet jack certification.

Experience:

1-2 years of prior retail experience in front-end operations is preferred.

Qualifications:

High School Diploma or equivalent.

Shift:

2nd Shift (United States of America)

Company Overview

C&S Wholesale Grocers, LLC operates corporate stores and supports independent franchisees, offering a unique grocery shopping experience that combines the selection of a national chain with the personalized service of a local retailer. Each store is tailored to meet the specific needs of its community.

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