Customer Service Assistant Manager

2 weeks ago

Menasha, Wisconsin, United States PW Retail Foods LLC Full time
Job Overview

The Customer Service Assistant Manager plays a crucial role in ensuring a positive and memorable experience for customers visiting our store. This position supports the Customer Service Manager and embodies the values of accuracy, integrity, patience, and resilience.

Key Responsibilities
  • Deliver Exceptional Customer Service: Ensure that customers receive outstanding service at the front-end, while maintaining high standards for associate appearance and behavior.
  • Training and Development: Mentor and train associates to ensure consistent performance and the delivery of quality service that surpasses customer expectations.
  • Customer Concerns Management: Address customer issues promptly and effectively, adhering to standard operating procedures to enhance the customer experience.
  • Policy Enforcement: Uphold and enforce all relevant company procedures.
  • Customer Satisfaction Verification: Conduct customer intercepts to assess satisfaction levels.
  • Shrink Control: Monitor cashier operations and product handling to minimize store shrinkage, ensuring compliance with shrink control measures.
  • Scheduling: Create weekly schedules for front-end associates.
  • Merchandising Coordination: Oversee merchandising tasks related to the front-end and ensure associates are well-informed about ongoing promotions.
  • Returns Management: Facilitate the processing of merchandise returns throughout the day.
  • Safety and Cleanliness: Maintain a safe and clean environment for both associates and customers by enforcing safety and sanitation policies.
  • Professional Image Maintenance: Ensure a friendly, professional, and organized atmosphere in all front-end areas, including parking lots and checkouts.
  • Reporting: Prepare and maintain necessary reports and logs for audits and inspections.
  • Inventory Management: Manage supplies for the front-end, placing orders as needed and keeping track of essential items.
  • Special Projects: Execute additional tasks or projects as assigned by the Customer Service Manager or store management.
  • Travel Requirements: No travel required.
Work Environment

Store: Grocery Warehouse (Temperatures ranging from 50°F to 90°F)

Required Skills
  • Knowledge: Comprehensive understanding of front-end operations and the ability to provide effective leadership.
  • Skills: Strong customer service, communication, management, decision-making, and conflict resolution skills, along with the ability to multitask.
  • Physical Requirements: Frequent standing, walking, lifting/carrying loads up to 35 lbs, bending, reaching, handling, and effective communication.
  • Technical Proficiency: Familiarity with store systems, including POS, receiving, and pallet jack operations.
Experience Requirements
  • Preferred Experience: 1-2 years of retail experience in front-end operations.
Qualifications
  • Education: High School Diploma or equivalent.
Shift Details

2nd Shift (United States of America)

About PW Retail Foods LLC

PW Retail Foods LLC, with over a century of experience in the grocery sector, continues to expand its footprint across the Midwest, South, and Northeast. Operating corporate stores and supporting independent franchisees, we offer a unique blend of national chain selection with the personalized service of a community retailer, catering to the specific needs of local shoppers.

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