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Customer Service Assistant Manager

2 months ago

Menasha, Wisconsin, United States PW Retail Foods LLC Full time
Job Overview

The Customer Service Assistant Manager plays a crucial role in ensuring a positive and memorable experience for customers at our store. This position involves supporting the Customer Service Manager in fostering a welcoming environment and requires attributes such as accuracy, integrity, patience, and resilience.

Key Responsibilities
  • Deliver Exceptional Customer Service: Uphold high standards of customer relations at the front-end, ensuring associates maintain professional appearance and behavior while meeting service expectations.
  • Training and Development: Mentor and coach team members to ensure consistent performance and exceptional service delivery during all operational hours.
  • Customer Concern Management: Address customer issues promptly and effectively, adhering to standard operating procedures to enhance customer satisfaction.
  • Policy Enforcement: Implement and uphold all relevant operational procedures.
  • Customer Satisfaction Verification: Conduct customer intercepts to assess and ensure satisfaction levels.
  • Shrink Control: Monitor cashier operations and adherence to shrink control measures to minimize losses.
  • Scheduling: Create weekly schedules for front-end associates to ensure adequate staffing.
  • Merchandising Oversight: Oversee merchandising activities at the front-end and ensure associates are well-informed about ongoing promotions.
  • Returns Management: Facilitate merchandise returns efficiently throughout the day.
  • Safety and Cleanliness: Maintain a safe and clean environment for both associates and customers by enforcing safety and sanitation policies.
  • Professional Image Maintenance: Ensure a friendly, organized, and professional atmosphere in all front-end areas, including parking lots and checkouts.
  • Reporting: Prepare and maintain necessary reports and logs for audits and inspections.
  • Inventory Management: Manage supplies for the front-end, placing orders as necessary and keeping track of inventory for essential items.
  • Special Projects: Execute special tasks or projects as directed by the Customer Service Manager or store management.
  • Travel Requirements: No travel required.
Work Environment
  • Store Type: Grocery Warehouse (Temperature range: 50F to 90F)
Required Skills
  • Knowledge: Comprehensive understanding of front-end operations and the ability to provide effective leadership.
  • Skills: Strong customer service, communication, management, and decision-making skills, along with conflict resolution capabilities and multitasking abilities.
  • Physical Requirements: Ability to stand, walk, lift/carry up to 35 lbs, stoop, reach, handle, talk, and hear continuously.
  • Technical Knowledge: Familiarity with store systems including POS, receiving, and pallet jack certification.
Experience
  • Retail Experience: 1-2 years of prior experience in a retail front-end role is preferred.
Qualifications
  • Education: High School Diploma or equivalent.
Shift
  • Work Schedule: 2nd Shift (United States of America)
About PW Retail Foods LLC

PW Retail Foods LLC, with over a century of experience in the grocery sector, continues to expand its footprint across the Midwest, South, and Northeast. Operating corporate stores and supporting independent franchisees, we combine the selection of a national chain with the personalized service of a community-focused retailer, ensuring that each store caters to the unique needs of local shoppers.