Customer Support Specialist

1 week ago


Menasha, Wisconsin, United States Network Health Full time

Client Services Concierge

About Network Health: Committed to improving the health and wellness of our community, Network Health is focused on delivering exceptional service. As a Client Services Concierge, you will contribute to our mission of supporting individuals and families.

  • Position Overview

In the role of Client Services Concierge at Network Health, you will be instrumental in assisting the Family Savings Plan (FSP) team. Your duties will encompass engaging with stakeholders, addressing inquiries related to product offerings, interpreting benefits, managing billing issues, and more. You will simplify complex healthcare terminology into accessible language while ensuring outstanding customer service.

  • Primary Responsibilities

Your key responsibilities will include:

  • Supporting the development of reports and maintaining digital tools
  • Managing incoming calls regarding coverage, claims, and benefits efficiently
  • Following up on unresolved issues and escalating them as needed
  • Assisting in government relations and product innovation processes
  • Qualifications

To thrive in this position, you should possess:

  • A high school diploma (Associate degree preferred)
  • A minimum of 2 years' experience in a customer-centric environment
  • Experience in customer service, enrollment, and claims management
  • Familiarity with health insurance is advantageous

Network Health is committed to promoting diversity and equality within the workplace.



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