Client Services Liaison

5 days ago


Menasha, Wisconsin, United States Network Health Full time

Job Summary

Network Health is seeking a highly skilled and customer-focused individual to join our team as a Client Services Concierge. This role is responsible for providing exceptional support to our customers, stakeholders, and internal teams.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries regarding coverage, claim status, benefit interpretation, billing, and authorizations.
  • Collaborate with internal teams to resolve customer issues and concerns, escalating as necessary to ensure timely resolution.
  • Assist with the implementation of government relations and product development processes and artifacts.
  • Manage data collection and analysis, developing reports to inform business decisions.
  • Coordinate invoicing, budgeting, and contracting activities for product development teams.
  • Compose and edit product-related communications for internal and external audiences.
  • Coordinate critical meetings and events, documenting agendas, minutes, and action items.

Requirements:

  • High School Diploma required, Associate's degree preferred.
  • 2+ years of experience in a customer-focused industry.
  • Customer Service, Enrollment, and Claims services experience strongly preferred.
  • Health insurance experience preferred.

Network Health is an Equal Opportunity Employer



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