Client Services Liaison
5 days ago
Job Summary
Network Health is seeking a highly skilled and customer-focused individual to join our team as a Client Services Concierge. This role is responsible for providing exceptional support to our customers, stakeholders, and internal teams.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries regarding coverage, claim status, benefit interpretation, billing, and authorizations.
- Collaborate with internal teams to resolve customer issues and concerns, escalating as necessary to ensure timely resolution.
- Assist with the implementation of government relations and product development processes and artifacts.
- Manage data collection and analysis, developing reports to inform business decisions.
- Coordinate invoicing, budgeting, and contracting activities for product development teams.
- Compose and edit product-related communications for internal and external audiences.
- Coordinate critical meetings and events, documenting agendas, minutes, and action items.
Requirements:
- High School Diploma required, Associate's degree preferred.
- 2+ years of experience in a customer-focused industry.
- Customer Service, Enrollment, and Claims services experience strongly preferred.
- Health insurance experience preferred.
Network Health is an Equal Opportunity Employer
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