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Customer Experience Specialist

2 months ago

Menasha, Wisconsin, United States Network Health Full time

Client Services Concierge

About Network Health: Committed to improving the health and wellness of individuals, Network Health is focused on its mission to serve the community. As a Client Services Concierge, you will contribute to this mission by providing exceptional support.

  • Position Overview

In the role of Client Services Concierge at Network Health, you will be integral to the Family Savings Plan (FSP) team. Your primary duties will involve engaging with stakeholders, addressing inquiries related to product lines, interpreting benefits, managing billing issues, and more. You will simplify complex healthcare language into accessible communication while delivering outstanding customer service.

  • Core Responsibilities

Key tasks you will perform include:

  • Assisting in the creation of reports and the upkeep of electronic systems
  • Managing incoming phone inquiries regarding coverage, claims, and benefits
  • Following up on unresolved issues and escalating them as needed
  • Supporting government relations and product development initiatives
  • Qualifications

To thrive in this position, you should possess:

  • A high school diploma (Associate degree preferred)
  • A minimum of 2 years' experience in a customer-oriented environment
  • Experience in customer service, enrollment, and claims processing
  • Familiarity with health insurance concepts is advantageous

Network Health is committed to promoting diversity and equality within the workplace.