Sales Operations Coordinator
2 weeks ago
Position: Sales Support Specialist
Company: Insight Global
Compensation: $21.26 per hour
Contract Duration: 12-month contract to hire
Work Schedule:
- Flexible shifts available: 10am-7pm, 9am-6pm, or 8am-5pm
- Initial training period of 4-6 weeks in-office, followed by a hybrid work model (3 days in-office, 2 days remote)
Essential Qualifications:
- 2-3 years of experience in customer service, sales, or a call center environment
- Proficiency in MS Office Suite, particularly advanced skills in MS Outlook and MS Excel
- Experience with SAP systems
- Knowledge of order entry and management processes
- Familiarity with shipping terminology
- Demonstrated reliability, ownership, and proactive problem-solving abilities
Preferred Qualifications:
- Previous sales experience in a call center setting
- Experience in the automotive sector
- Familiarity with Salesforce and/or New Voice Media
- Advanced MS Excel skills (v-lookups, pivot tables, conditional formatting)
- Experience with ERP systems, specifically in order management
- Knowledge of MRP systems
Key Responsibilities:
Insight Global is seeking a Sales Support Specialist for a commercial vehicle supplier. This role involves direct interaction with clients, focusing on processing and managing customer orders while fostering strong customer relationships. Responsibilities include negotiating delivery dates, ensuring consistent supply, reporting on order fulfillment, and collaborating with production and logistics teams.
Daily Activities:
- Handling inbound customer calls – 30%
- Responding to customer emails – 30%
- Processing orders, verifying inventory and pricing, and tracking order information in SAP – 40%
Main Duties:
- Provide exceptional customer service through incoming calls, ensuring professional sales support.
- Efficiently process customer orders and provide timely updates on order status, while negotiating delivery dates as needed.
- Work collaboratively with customers to achieve service goals and enhance customer satisfaction.
- Engage with customers and Key Account Managers to address issues impacting satisfaction and support key account activities.
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