Service Administrator

2 weeks ago

Tonawanda, New York, United States John W Danforth Company Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Administrator to join our team at John W. Danforth Company. As a Service Administrator, you will be responsible for timely and accurate billing and cash receipt postings, as well as effectively communicating with service operations in multiple regions.

Key Responsibilities
  • Manage service billings, including quotes, contracts, project invoices, and credit memos, in a timely and accurate manner.
  • Generate and compile billing documentation, invoices, receipts, and customer statements.
  • Input and maintain pricing and labor rate billing groups.
  • Process credit card transactions and filtration of Amazon orders.
  • Assist the collections team with service collections by following up on vendor invoices.
  • Generate purchase orders and convert open-service purchase orders.
  • Perform routine database maintenance for warehouse inventory.
  • Establish and update customers, locations, labor rate groups, and pricing for all service clients.
  • Perform administrative support for service contract customers.
Requirements
  • Associate's degree in accounting or business preferred.
  • 2-3 years of billing experience as a billing clerk with strong math abilities and prior experience in service-related industry is preferred.
  • Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments.
  • Excellent computer literacy with MS Office (Word, Excel, and Outlook) and knowledge of GP is an advantage.
  • Excellent customer service skills, including effective verbal and written communication.
  • Ability to work collaboratively with colleagues and staff to create results in a driven, team-oriented environment.
  • Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner.
What We Offer
  • Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.
  • We are a professional organization offering quality benefits, including:
    • Medical, dental, disability, and life insurance
    • 401(k) and ESOP with generous profit-sharing/matching contributions
    • Competitive PTO, holidays, and other financial incentives

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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