IT Support Services Specialist

7 days ago


Tonawanda, New York, United States Stark Technologies Group Full time
Stark Technologies Group is seeking a skilled IT Support Services Specialist to join our team. As a key member of our support services desk, you will be responsible for providing timely and effective support to our internal and external clients. Your primary focus will be on handling initial support requests, escalating incidents as necessary, and performing installations, upgrades, and troubleshooting for computer workstations, printers, and other devices. You will also be responsible for scripting program installations, maintaining active certifications, and assisting with the creation and maintenance of knowledge base articles. To be successful in this role, you will need to possess strong analytical and problem-solving skills, as well as excellent customer service skills. You will be working closely with our team to ensure that our clients receive the highest level of support and service. If you have a passion for delivering exceptional support and are looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities:

* Handle initial support requests and escalate incidents as necessary
* Perform installations, upgrades, and troubleshooting for computer workstations, printers, and other devices
* Script program installations for Microsoft MDT imaging server
* Troubleshoot network and server issues
* Assist with the creation and maintenance of knowledge base articles
* Maintain active certifications and training
* Complete additional duties as assigned

Requirements:

* Associates Degree required; Bachelor s Degree in related field preferred
* 1-3 years relevant support desk work experience required
* Network and hardware administration and troubleshooting ability required
* PowerShell scripting capabilities required
* Microsoft SQL, Cisco, and Schneider Electric s Continuum/EcoStruxure experience preferred
* Various product certifications a plus
* Strong customer service skills and dedicated to meeting expectations and requirements of internal/external clients
* Strong analytical and problem-solving skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional support, we encourage you to apply.

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